FAQs

How can I get in touch with you if I have any questions?

Please get in touch via the 'Contact Form' page on the website. Alternatively, we are contactable via Instagram, but response times are much slower generally, due to the volume of messages we receive on the platform. 

Do we take wholesale orders?

Absolutely! We have two options available. We offer trade discounts for makers, creators and people who run workshops! We also offer wholesale discounts for resellers, wishing to sell our products. Please get in touch to find out more information and how to apply! :-)

A product that I want to order is out of stock, will it be restocked in the future?

Most products are restocked on a regular basis. Our recycled ribbon colours are often varied, dependant on popularity and the season! Please get in touch if you'd like to know about a particular product or colour.

When will my order arrive?

All orders are dispatched within 1-3 working days. From dispatch, most UK orders arrive within 2-3 working days, as they are generally sent via Royal Mail 2nd Class post. Larger orders that are sent via courier services, which are usually 1-3 day services. International orders vary, dependant on the destination, but are always sent with tracking. Please get in touch with us, if you would like more information on time frames to your particular destination.